How to Reduce Mean Time to Communicate (MTTC)
February 19, 20266 min read
Most teams track MTTR. Fewer track MTTC: how quickly stakeholders are informed once impact starts.
A long MTTC creates trust damage even when recovery is fast.
How to improve MTTC
- Automate first incident draft from alert signals.
- Assign a dedicated incident communicator role.
- Use severity-based update cadence.
- Pre-write message templates.
- Route updates to all subscriber channels in one action.
Suggested target
- Critical incidents: first update in 10 minutes.
- High severity: first update in 15 minutes.
- Medium severity: first update in 30 minutes.
What to measure
- Time from first alert to first public update.
- Update frequency compliance by severity.
- Subscriber reach rate by channel.
Reducing MTTC is one of the strongest signals that your status process is actually developer-first.